‘We listen to our customers and discuss their applications to ensure they invest in the right Roland machine for their business’
Having spent most of my career selling capital equipment such as printing machines and routers for companies including Spandex and RW Machines I latterly found myself working within the funeral sector. It was during this time that I recognised oneof the tools that this sector was lacking was a computerised engraving solution.
So I began looking into computerised engraving solutions and found Roland (DG) Japan’s foremost engravingmachine manufacturer and also the worldwide leader in the sign, graphic arts, print, milling and 3D modelling industries.
It was clear from the start that Roland were the brand that could offer the funeral director the perfect engraving solutions with robust and efficient machines that are simple to use. Roland engraving machines save time and cut costs for the funeral director.
I approached Roland in 2009 and soon after a partnership was born. I am proud that today we are the leading supplier of engraving technology within the funeral sector. A great deal has happened since that time, the company has grown significantly year on year and now we supply Roland technology into a wide range of other business sectors from one man ecommerce businesses to major corporations.
We have the only engineers approved by Roland and for this reason we introduced RaynerCare in 2012. RaynerCare is our maintenance scheme and it is testament to our quality of service and our expertise that our maintenance scheme is now our bes t selling product and the majority of our customers have joined. We are dedicated to first class customer service and ensuring that our customer’s requirements are met, this includes on-going training and 24/7 technical support, we offer loan machines and an engraving service to ensure that businesses are never interrupted. We listen to our customers and discuss their applications to ensure they invest in the right machine for their business. When you buy a Roland from us we are with you every step of the way to ensure you get the very best from your machine.
We have also introduced various consumable items in to our offer, we now stock plastics and metals for engraving as well as the full range of Roland parts and also a range of plates and grave markers for the funeral industry.
I am delighted with the progress of Rayner’s and our successful partnership with Roland. I am looking forward to continuing expansion and meeting new businesses along the way.
Kevin Rayner. Managing Director. Rayner’s